Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Bar Helper
DEPARTMENT: Food & Beverage
GRADE/FLSA STATUS: H4 –Non-Exempt
BADGE TYPE/COLOR: Work Permit--Green
REPORTS TO: Beverage Supervisor D/R Beverage Supervisor, DR Food Service Supervisor, Food Service Supervisor
SUPERVISES: N/A
JOB SUMMARY:
Create an entertainment environment for all guests. Provide courteous, friendly and prompt support to the Food & Beverage departments. Keep the bars and guest facing bar areas / cleaned and stocked at all times.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:
- Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Provide fast, friendly, professional beverage service to casino guests and beverage servers
- Prepare N/A beverages as ordered
- Build relationships with guests
- Greet and welcome all guests in a pleasant and professional manner
- Complete daily, weekly and monthly checklists
- Clean the bar area, including (but not limited to) mats, floors, sinks, drains, and other bar appliances
- Keep bar area clean and stocked workstation in accordance with established health and safety guidelines
- Receive and restock all supplies delivered from main warehouse
- Manually push cart loaded with beer, liquor and supplies to the various bars as needed during shift
- Maintain adequate inventory of product and supplies at assigned areas
- Use Partender to assist the Bartenders in taking daily opening/closing inventories
- Adhere to department par levels
- Able to move and tap kegs.
- Monitor guest consumption of alcohol and intervenes as needed according to guidelines
- Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
- Must complete daily check list to receive share of tokes
- Knowledgeable of casino promotions and events in order to provide answers to customer questions
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
- High school diploma or GED preferred
- Six months prior customer service experience preferred
- CARE certified preferred
- Must demonstrate the following essential knowledge and skills:
- Excellent interpersonal skills
- Willing to learn and be adaptable
- Attention to detail/observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
- Knowledge of beverage operations
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Must be able to attend to multiple priorities simultaneously
- Must be able to lift 50 pounds and manually push 300 pounds
- Must be able to maneuver and tap a keg weighing 165 pounds
- Must be able to be on feet for 8-10 hour shifts
- Must be able to stoop, bend, reach, kneel, twist and grasp items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and understand English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 4.8.21
