Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Table Games Dealer
DEPARTMENT: Table Games
JOB GRADE/FLSA STATUS: H5 – Non-Exempt
BADGE TYPE/COLOR: Key--Blue
REPORTS TO: Supervisor, Table Games Service, Dual Rate Table Games Service Supervisor
SUPERVISES: N/A
JOB SUMMARY:
Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity
- Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
- Demonstrate superior customer service skills by displaying outlined service behaviors at all times
- Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
- Initiate courteous and friendly conversations with guests
- Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
- Possess money-handling skills, count large sums of cash and exchange for table chips
- Possess a thorough working knowledge of all casino games certified to deal
- Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
- Check for satisfaction and effectively resolve service breakdowns when they exist
- Exercise appropriate discretion in identifying situations that require management attention
- Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor
- Promote Caesars Rewards programs and card membership
- Create an atmosphere of luck and celebrates guest’s wins
- Provide a warm farewell and thanks guests for visiting
- Delight our guests with outstanding service
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
- High school diploma or GED required
- FOR PART TIME:
- Must possess a certificate of completion from an accredited Dealers School or equivalent required
- Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) preferred
- FOR FULL TIME:
- Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required
- Six months live dealing experience required
- Must demonstrate the following essential knowledge and skills:
- Excellent oral communication skills
- Must be able to communicate with coworkers, supervisors, and guests
- Ability to add, subtract, multiply, or divide quickly and correctly
- Ability to talk to others to convey information effectively
- Attention to detail
- Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Must be able to operate in stressful situations
- Must be able to operate in smoke-filled environment
- Must be able to lift 30 pounds and carry 5 pounds
- Must be able stand for long periods of time
- Must be able to maneuver to all areas of casino
- Must be able to stoop, bend, reach, kneel, twist and grip items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to work a flexible schedule including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 7.23.20
