This job supervises activities of Smashburger outlet and creates a life for our guests. This job contributes to Smashburger and Harrah’s Southern California Resort success by providing fast, friendly and Exceptional Customer Service to all guests with quality beverage, products and maintaining a clean and comfortable and safe store environment. The Supervisor is responsible for modeling and acting in accordance with Smashburger Guiding Principles and with Harrah’s Southern California Resort’s Mission Values and Vision.
• Participates in interviews and the recruitment process.
• Perform daily development of team members and timely annual review preparation with management, including employee performance reviews.
• Ensures proper training, mentorship, and development of team members.
• Ensure new team members documentation, preparation, and certification are complete within 7 days of their employment. Such as, Welcome to the Empire Orientation, Onboarding checklist, Food handler card, etc.
• Recommends wage increases and promotions based on company policies and procedures.
• Aid in updating team member documentation including, disciplinary actions, action plans, positive Medallia mentions, training/ certifications, employee recognition, etc.
• Celebrate employees for their hard work and dedication by utilizing the Total Return program.
• Promote engagement and Family-Style Service to employees.
• Maintains daily employee attendance and work records.
Restaurant Operations
• Supportive functions include 70% on floor operations and 30% administrative responsibilities.
• Conducts daily, weekly, and monthly inventory reviews/ audits maximizing company savings by preventing excess inventory.
• Ensure all team members follow recipe ingredients in accordance with manual franchise restaurant operations, including waiting time per order.
• Ensure all team members follow breaks in accordance with federal law and company policies.
• Supervise and maintain the organization and cleanliness of the entire outlet including re-stocking and proper storage of food, beverage, and non-food items.
• Responsible for creating and managing employee schedules considering staff requirements, skill levels and operational needs.
• Inspects food service facilities to ensure compliance with state and local health laws and internal regulations.
• Uses all operational tools to plan for and achieve operational excellence in the store.
• Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Perform other duties as assigned.
Guest Experience & Family Style Service Standards
• Be the Family-Style Service (FSS) leader for your shift and promote FSS practice to all team members.
• Responsible for promptly addressing and resolving guest concerns and complaints to ensure a satisfactory experience. Utilizing excellent communication and problem-solving skills.
• Review Medallia survey data to properly respond to guests in a timely manner.
• Be an Funner ambassador to create a life experience for our guests in daily operations.
• Suggest alternative solutions to improve guest Net Promoter Scores.
• Maintain an accident-free workplace and celebrate safe work practices.
• Minimum 4 years related experience and/or equivalent combination of education and experience with at least two years of supervisory experience.
• Excellent interpersonal customer service, communication, team building and problem-solving skills are required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speaking effectively before groups of customers or employees of organization.
• Skill in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Skill in solving a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be flexible to work in other food service outlets.
ADDITIONAL REQUIREMENTS
• Physically mobile with reasonable accommodations.
• Must be able to lift and carry up to 50 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
Depending on experience, pay starts at $55,000 annually
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Harrah's Resort Southern California is a casino and resort located in Funner, California.