Personal Shopping Manager - 12 Month Fixed Term Contract

Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service, to further build their engagement and loyalty.

This is a 12 Month Fixed Term Contract.

About the Role

As we continue to shape our virtual/assisted shopping approach you’ll play a significant part of this as a Personal Shopping Manager. You’ll be passionate about both traditional Retail “on site” sales through service as well as driving pro-active sales, leads and acquisition, through virtual experiences for customers.

Below is a snapshot of some of your responsibilities:

• Performance coaching colleagues in your sales team to strive for the best possible performance – with particular focus on helping everyone understand the ‘how’ of the Art of Selling (face to face and virtual) and deliver exceptional sales through service result.
• Assessing and interpreting data, reports, management information and insight to identify trends and shape opportunities to drive performance.
• Routinely making commercial decisions to maximise trade opportunities. With particular focus on remote experiences and pro-active sales generation, customer acquisition, development and retention.
• Fully understand the HNW luxury customer and their lifestyle, by developing one-to-one relationships. You will act as a senior point of point and ambassador of the brand, to further elevate client experience and loyalty to Harrods. This will be achieved through acting on first-hand insights to adapt service proposition, develop engagement initiatives and escalating / resolving areas of concern.

About You

As a Personal Shopping Manager you will thrive under the fast paced environment of Personal Shopping. Being a genuine people person with an interest in fashion and client relationship management is key.

You will also have the following qualities:

• Be a relationship led leader and have proven performance coaching ability, ideally in a fast paced Retail or Hospitality environment.
• A genuine “people person” with a passion for helping others learn and grow. You get a kick out of helping your team members succeed.
• High levels of emotional intelligence and self-awareness and ability to flex your style – not just with your team members but also with our customers and help your team to do the same.
• The ability and confidence to analyse and interpret multiple data sources and take appropriate actions.
• Personally comfortable with ambiguity and change. We’re looking for you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement.
• Commercially astute, with a drive for results and brave enough to challenge the status quo – in the right way of course.
• Understanding of and a genuine interest in the luxury customer and their needs.
• Can evidence strong relationships with concession partners or equivalent.