- Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
- Assist in the case management of vulnerable customers
- Handle welfare related incoming and outgoing calls
- Assist in affordability assessments for potentially vulnerable and vulnerable customers
- Assist in the monitoring and managing of customers referred to external debt advice agencies
- Any other ad hoc tasks that may be required
- Excellent verbal and written communication skills
- Excellent typing skills
- Self-motivated with the ability to work under pressure and in difficult situations. ▪ An eye for detail and the ability to spot trends
- Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel
Position: Welfare Assistant
Location: Bolton
Salary: £19,000 – £20,500 Contract: Full time, Permanent
Monday to Friday 9am till 5pm
