IT Application Technical Analyst

The IT Application Technical Analyst is a mid-level position in the IT Application
Analyst job family.
The primary responsibility of the IT Application Technical Analyst is to provide highly skilled technical expertise in business application administration. They consult and collaborate with the application analyst, development, and infrastructure teams, as well as business stakeholders to provide a high degree of system reliability, availability and performance.

Perform business application administration

• IT Application Technical Analysts perform Business Application Administration tasks as requested. These tasks include patching and upgrades, moving changes to production, security configurations, spool management/administration, batch management/administration, daily health checks (work processes, users, system logs, dumps, locks, developer traces, system traces and disk space), user creation, access rights configurations, backups, and creating/maintaining integration points with other external systems.

Install, upgrade and maintain business application systems

• They install, upgrade and maintain business application for Dimension Data companies. They apply Support Packages, Support Stacks, patches and component upgrades. These individuals manage application users, authorisations and profiles.
  They maintain the integrity of the application system environment by managing the dev, QA, and production systems and the data they contain.

Resolve problems

• IT Application Technical Analyst perform troubleshooting and analysis for application technical problems and issues. They work with application and infrastructure teams to troubleshoot and analyse problems/issues.

Perform configurations

• They configure required monitoring configuration for the business applications systems and databases. The IT Application Technical Analyst performs monitoring and tuning on applications and databases.

Behavioural skills

• IT Application Technical Analysts demonstrate strong analytical skills with the ability to investigate problems and develop/execute appropriate action plans. They demonstrate the ability in exercising initiative and independent judgement on issues, follow-up and resolution. They possess good time management skills and maturity in handling complex issues and requirements with conflicting priorities and deadlines.
  These individuals demonstrate good verbal and written communication skills. They possess a positive can-do approach to work and a cautious, detailed work style.

In this position you will be required to:

• Perform Business Application Administration tasks as requested.
• Install, upgrade and maintain Business Application systems including.
• Apply Support Packages, Support Stacks, patches and component upgrades.
• Manage Application users, authorisations and profiles.
• Maintain the integrity of the Application environment.
• Perform troubleshooting and analysis for basis problems and issues.
• Perform configuration for Business Application systems and databases.
  Requirements:

Education

• Degree in Computer Science/ Computer Engineering or related fields
• Application Certification preferred