Logging Engineer - Security

Bengaluru, IndiaOn-SiteFull-time5–7 yrs experiencePosted 4w ago

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Job description

Consults and collaborates with various project team members and external personnel to monitor and manage client networks, resolve client incident and problem tickets, as well as implement adds, moves and changes, as necessary, to satisfy client requests and generally ensure client satisfaction with their Managed Services.
Handle high level Severity 1 and Severity 2 issues monitor, assess, manage and troubleshoot client networks in both the private and public sectors, from commercial to corporate networks to large global enterprise environments and perform the additional tasks listed below. Works on ArcSight Deployments/Installs & ArcSight upgrades on Large Scale Enterprise Client Environments.
Perform maintenance & upgrades of ArcSight Connectors, ArcMC, Loggers & ESM.
Perform Monitoring ArcSight Connectors, ArcSight Express, ArcMC, Loggers & ESM.
Troubleshoot ArcSight Data Feed Issues & Setup new ArcSight Feeds.
Perform Connector builds with Jumpbox Servers during client onboarding with ArcSight.
Major Incident & Escalations: Escalation resource
Incident Mgmt: P1 (Qualified) Ownership
Incident Mgmt: P2 (Qualified) Escalation – If No Status Change within 60 mins
Incident Mgmt: P3 Escalation – Timer Based
Problem Mgmt: Reactive Problem – Identify & Analyze
Change Mgmt: Plan, Coordinate, Implement
Standard Change Recommendation
Release Mgmt
Release Analysis & Planning
Release Recommendations
Responsible for coordinating the technical activities of Dimension Data engineers supporting clients and service delivery within their specialty Technology Support group in the GSC
Provide ownership and direction on a case until resolution is reached, collaborate with fellow engineers and external resources, and assure positive verbal and written communication with both colleagues and client staff members at every stage of the process
Track, understand, record, and take actions to ensure the highest possible level of client satisfaction, by generating clear and concise documentation in the form of case notes, technical tips and white papers.
Provide high-quality technical support to clients at all levels, speaking with a high level of technical understanding, resolving complex technical problems and helping to proactively prevent new issues
Determine methods and procedures for solving very complex technical issues encompassing hardware, software and network equipment specifically related to R&S, Security, Wireless, Voice and Data Center services
Serve as an escalation point during high pressure high stakes engagements
Handle deep technical troubleshooting and deliver solutions in very complex scenarios, and utilize monitoring and debugging tools to analyze problems and identify solutions
Apply advanced theory, concepts, principles and processes as related to the technologies supported, and contribute to documentation for standards and delivery
Formulate technical and strategic action plans for solid end-to-end client satisfaction regarding technical concerns, issues and problems related to Managed Services
Keep up-to-date with new technology and product offerings in order to provide support as soon as they are launched into the market
Provide technical assistance to the Deployment Teams, when requested.
Ensure Engineering Specialty has coverage 7X24X365, and take part in On-call rotations to provide adequate coverage for our clients and services
Positively represent Dimension Data to our clients, and drive business growth

Bachelors or higher level degree in Computer Science or a closely related field, or 5-7 years related work experience
Preferred certification(s): Professional-level mandatory. Expert-level preferred or at least actively In-Progress, i.e CISSP Security, CCIE Security, HP ArcSight ASE to HP ArcSight ATP Certified.
A minimum of 5-7 years of experience working on formally structured IT projects or supporting IT SIEM environments with a strong background configuring, troubleshooting and supporting IT technologies across many vendors and platforms.
Direct and practical expert level experience working with HP ArcSight ESM, HP ArcSight Logger, Flex Connectors, and performing daily security backups.

Capability to provide exclusively remote support services
Ability to work autonomously while handling multiple simultaneous client incidents, problems or projects
Strong organizational and project management skills, excellent verbal communications and written documentation skills, as well as an excellent customer service background
Leverage both proven and innovative technology approaches to solve challenging business problems
Must possess the ability to collaborate and work successfully with remote peers and teams
Ability to work with vendors and other third parties to manage escalations
Provide post-sales support, technical assessments, written documentation and technical leadership
Demonstrate the following: the ability to appear for work on time; the ability to accept constructive criticism; the ability to maintain and develop positive team cohesiveness; and the ability to understand and follow work rules and procedures

Job details are sourced from the employer's original posting.

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About the company

HashtagTalent

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 33 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

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Industry: Information Technology
Open roles: 20