About LidsU and The COOP

Lids Sports Group brings sports, fashion, culture, and collegiate pride together through licensed products and memorable retail experiences. LidsU extends that expertise into campus and university retail, pairing enterprise retail capabilities with locally relevant assortments, service, and community engagement.

This position supports The COOP retail experience serving the Harvard and MIT communities, including students, faculty, staff, alumni, members, visitors, and fans. Team members are expected to respect The COOP’s heritage and brand while helping create a consistent, modern, and locally relevant experience across its Harvard and MIT stores.

Position Summary

Create a welcoming campus retail experience while supporting sales, transactions, merchandising, inventory, fulfillment, and store operations. Campus Retail Associates help customers find products and services that connect them to their school, community, and The COOP.

Principal Duties and Responsibilities

Customer Experience

• Greet and assist students, faculty, staff, alumni, members, visitors, and fans.
• Learn the products, services, store layout, and campus-specific needs of the assigned Harvard or MIT location.
• Offer informed recommendations and resolve routine questions or connect customers with the appropriate team member.
• Support The COOP membership experience and accurately apply authorized school-, store-, or customer-specific programs, discounts, and tenders.

Sales & Store Operations

• Process transactions accurately and efficiently using approved payment and tender procedures.
• Replenish, organize, price, recover, clean, and merchandise selling and back-of-house areas.
• Support receiving, product counts, transfers, fulfillment, returns, special orders, and event setup as assigned.
• Follow LidsU policies for safety, asset protection, customer information, inventory, and store operations.

Campus Rhythm

• Maintain flexible availability during orientation, semester starts, family weekends, commencement, reunions, events, holidays, and other high-volume periods.
• Represent LidsU and The COOP professionally and respectfully within the campus community.

Required Knowledge, Skills and Experience

• Retail, hospitality, bookstore, campus, or customer service experience preferred but not required.
• Friendly, dependable, and comfortable engaging a broad range of customers.
• Willingness to learn multiple product categories, systems, and operating procedures.
• Basic math, communication, keyboarding, and organizational skills.
• Must meet the minimum age and scheduling requirements established for the position and location.

Physical Demands and Requirements

• Ability to remain standing and move throughout the store for extended periods.
• Ability to frequently communicate with customers, team members, and business partners.
• Ability to operate point-of-sale, inventory, and other retail technology systems.
• Ability to occasionally lift and move merchandise and supplies up to 50 pounds and use ladders safely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email [email protected]. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.