SRV_Service Havells_18 (100)

1. Manage and optimize day-to-day warranty service operations, including inventory levels for supporting branch team.
2. Warrant complaint and escalation management.
3. Develop regional strategies to grow service revenue, enhance customer experience, and ensure alignment with corporate goals.
4. To develop exclusive authorized service partner (ASP) for warranty service support for industrial product.
5. Monitor and control warranty cost and spare movement management till complaint closure.
6. Build strong customer relationships, handle high-level escalations, and ensure high customer satisfaction.
7. Regular branch visit to meet branch team for supporting them and to manage warranty complaint.
8. Co-ordination with branch team for timely complaint management.
9. Co-ordination with branch sales and product head for business growth support.
10. Ensure the provide the hands-on training to regional service team.
11. Mentor and groom the regional service team for improving the service experience.
12. MSL review and ensure to maintain spares inventory in branch.
13.  Managerial skill to handle large remote team, decision making and vendor/service partner management.
14.  Strong interpersonal skills for stakeholder management.

Responsibilities

1. Manage and optimize day-to-day warranty service operations, including inventory levels for supporting branch team.
2. Warrant complaint and escalation management.
3. Develop regional strategies to grow service revenue, enhance customer experience, and ensure alignment with corporate goals.
4. To develop exclusive authorized service partner (ASP) for warranty service support for industrial product.
5. Monitor and control warranty cost and spare movement management till complaint closure.
6. Build strong customer relationships, handle high-level escalations, and ensure high customer satisfaction.
7. Regular branch visit to meet branch team for supporting them and to manage warranty complaint.
8. Co-ordination with branch team for timely complaint management.
9. Co-ordination with branch sales and product head for business growth support.
10. Ensure the provide the hands-on training to regional service team.
11. Mentor and groom the regional service team for improving the service experience.
12. MSL review and ensure to maintain spares inventory in branch.
13.  Managerial skill to handle large remote team, decision making and vendor/service partner management.
14.  Strong interpersonal skills for stakeholder management.

Qualifications

Graduate + MBA with 10+ Years of experience.