Front Desk Associate

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Front Desk Associate to join our front desk team at Ledges Hotel. The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys, and checks out guests. In addition to these primary duties, he or she helps maintain room inventory, answers guest inquiries, provides local dining and entertainment recommendations, and helps ensure facility security.

The ideal candidate has a degree or some training/coursework in hospitality management and at least one year of experience in a similar role (customer service, front desk, etc.), preferably in a hotel. He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful with a strong customer service focus. Candidates must be computer literate, internet savvy, mathematically strong, telephone proficient, and highly organized and must be able to work a flexible schedule that includes all shifts (mornings, afternoons, evenings, nights, weekends, and holidays).

RESPONSIBILITIES:

• Greets all customers in a warm, sincere, and helpful manner
• Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
• Answers inquiries regarding hotel services and related information and provides pamphlets, discount cards, etc.
• Manages inbound phone inquiries and routes calls accordingly
• Addresses customer concerns and issues or escalates them as needed
• Maintains work area in a neat and organized manner
• Attends required team meetings
• Performs other duties as assigned