Key Accounts Specialist

KEY ACCOUNTS SPECIALIST

Job location – Colombo

Job Responsibilities

• Act as the main point of contact in all matters relating to client concerns and needs for the assigned clients.

• Build and strengthen client relationships to achieve long-term partnerships. 

• Maintain accurate client records, keeping track of any contract updates and renewals.

• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

• Handle inquiries and requests from customers in the territory and address their needs.

• Be up to date of the assigned accounts to ensure they are receiving services that are within their budget and meeting their needs.

• Coordinate regularly with other members of the team to discuss progress and find new ways to improve business.

Candidate Profile

• Minimum of 03 passes at GCE Advanced Level.

• A minimum of 01 years’ experience.

• Degree or professional qualification in sales and marketing.

• Experience in last mile delivery and customer service/sales will be an added advantage.

• Good organisational skills and attention to detail. 

• Energetic personality with good communication skills (written and verbal).

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If you think you have what it takes to be successful in this challenging role, please send your CV to [email protected]  within 10 days of this advertisement. Please mention the name of the position on the subject line of the email.