Ensure fulfillment of all roles and responsibilities by all staff in the branch
Responsible to manage all activities of the branch including sales, operations, and administration
Achievement of assigned goals / targets and ensure productivity of all staff in achieving their respective targets
Ensure highest level of accuracy and professionalism is maintained across branch while providing services to the customers
Act as a consultant to customers by understanding their financial, business, transactional and investment needs, and facilitate entire branch staff in doing the same
Conduct daily morning huddle with all branch members to emphasize on the deliverables
Provide coaching and guidance to branch staff, to increase staff motivation and morale by offering job rotations and enhancement and providing appropriate training to perform their duties effectively
Remain up to date with regulatory and bank policies, procedures, services, and system to remain compliant and avoid risk factors that may hinder smooth branch operations
Responsible for building business credibility, integrity & public confidence for Bank in general & for the branch in particular
Implement effective control mechanism to nullify any possibilities of frauds, forgeries, and operational losses
Ensure all headcount of the branch is duly hired and on boarded for smooth BAU activities
Responsible to execute channel migration strategy by ensuring goals assigned to relevant staff for channel migration are successfully achieved
Responsible to ensure all customer grievances are resolved efficiently and according to customer satisfaction
Maintain effective customer engagement within the branch to improve customer relationship, boost loyalty and customer retention.
Responsible to ensure proper upkeep / maintenance of the branch by assigning activities to BOM and Floor Manager to provide comfortable look and feel.
Ensure that all branch matters not resolved in time by stakeholders are flagged to Area Management on timely basis.
Ensure the area management is consulted and informed for all matters related to branch upkeep / cost approvals
To monitor all activities in the branch are properly performed by relevant staff with daily checks and balances
Ensure that all the branch expenses are incurred within approved budget in consultation with Area Management & BOM.
Take steps to reduce cost where possible without compromising the overall decorum and ambience of the branch
Ensure that Branch reconciliation, suspense and other assets accounts are closely monitored by the staff assigned
Ensure to achieve highest standard in non-financial KPIs including Internal Audit, Internal control & Service Quality
Responsible for any additional task assigned by the line management
Qualifications
Minimum qualifications:
Graduation
Minimum experience:
4 Years of Banking experience with at least 2 years in branch managerial role, the experience requirement will increase depending on branch size / location / type
Job details are sourced from the employer's original posting.
