Collection / Customer Service Representative

Job Title: Collection / Customer Service Representative

City, State: Frisco, TX

Job Description:

• Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances.

• Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties.

• Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation

Daily Responsibilities:

• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.

• Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of collection or assistance program

• Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

• Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.

Hours for this Position: Flexible shift, M-F 7a-7p, working 8 hours per day

Advantages of this Opportunity:

• Competitive salary,$15- $16 per hour, negotiable based on relevant experience

• Benefits offered, Medical, Dental, and Vision

• Fun and positive work environment

Qualifications/ Requirements:

• High School Diploma or equivalent

• 1+ year call center customer service & 6mo+ collection experience (does not have to be healthcare- can come from mortgage, credit services, etc)

Interested in being considered? 

If you are interested in applying to this position, please contact C.J. Peterson and click the Green I’m Interested Button to email your resume.