Collection Representative

Summary:

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances.  Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Essential Functions:

• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.
• Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
• Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
• Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company

Minimum Education/ Licensures/Qualifications

• High School Diploma or equivalent
• 2 years Call Center experience and/or Collections experience
• VERY Customer service driven / Must be friendly!
• Able to work in a fast-paced environment / handle large volume
• Ability to adhere to daily schedules
• Ability to handle both inbound and outbound calls
• Must have Auto-Dialer Experience

** Healthcare background not required but highly preferred, these candidates can come from banking or auto.

Advantages of this Opportunity:

• Competitive salary, negotiable based on relevant experience
• Benefits offered, Medical, Dental, and Vision
• Fun and positive work environment
• Monday-Friday must be available from 8:00AM to 5:00PM hour shift.