• Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies
• Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate
• Document in the computer system all members’ issues and resolution
• Utilize current reference materials to assist and resolve any member inquiries
• May coordinate member transportation
• High School diploma or GED
• At least 2 years of healthcare call center experience
8:30 am- 5:00 pm
Job details are sourced from the employer's original posting.
Open job postingAbout the company
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!