Customer Service Representative

• Receive, document and respond to all contacts including member, client and pharmacy inquiries about Benecard PBF benefits, policies and procedures
• Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network and other Benecard departments
• Provide ongoing education and support to Benecard PBF membership or clients in regards to benefits, policies and procedures
• Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
• Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy

• 2 years incoming Call Center experience
• Critical thinking/analytical skills
• Very empathetic
• Leadership skills
• Think out of the box
• Outstanding customer service skills
• Very clear and articulate (no grammar issues or slang; if they use it don't send them!)
• Flexible...new location. There will be changes. They need to thrive with a changing environment
• Drama Free
• Motivated
• Timeley
• Enthusiastic
• Comes with a proven track record of success
• Multi-tasker
• Honest with integrity
• It's a career, not a job
• Dependable
• Mature

Hours for this Position:

• M-F 5 positions for 8:00 AM – 4:30 PM (THIS ORDER IS FOR THIS SHIFT)

• M- F 5 positions for 9:30 AM – 6:00 PM (THIS ORDER IS FOR THIS SHIFT)

• 5 positions for 10:30 AM – 7:00 PM (work every Saturday 9:30 AM – 6:00 PM, off one day during the week)

Advantages of this Opportunity: 

• Competitive salary $15.33 per hr  

• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO 

• Growth potential 

• Fun and positive work environment