Inquiry Resolutions Rep

To research, investigate and attempt to resolve patient disputes, whether originating from the patient or a party(ies) representing the patient, and handle inquiries from state and federal regulatory agencies in a timely and accurate manner.   All the while, the IRS rep will comply with all state, federal, FCRA, FDCPA, HIPAA and Tenet guidelines. During investigation, the IRS rep may come across risk management issues and/or clinical issues, etc.; the need may arise to bring the situation to the attention of another department and/or facility for advisement or to hand-off the dispute.

Minimum Education/ Licensures/Qualifications

• High School or GED
• Strong Decision Making / Critical Thinking skills
• Strong Typing Skills -- at least 40 WPM / Strong Technology skills (Word / Outlook)
• Light Healthcare Experience
  • Front end to back end of Hospital – looking for a range of skill sets – Collections, they are supporting the bad debt department
• 1+ years of claims / patient account resolution
• Knowledge of consumer protection laws and regulations found in banking and finance
• Experience with Researching Disputes / consumer complaints

All your information will be kept confidential according to EEO guidelines.