Job Description
POSITION SUMMARY STATEMENT:
Performs a variety of clerical tasks involving direct patient contact, assisting assigned medical department in providing outstanding patient care and services.
MINIMUM QUALIFICATIONS:
Education, Experience or Equivalent Combination:
Graduate from an approved medical assisting or medical office assisting program or equivalent work experience.
Licensure/ Registration/ Certification:
NA
Knowledge, Skills, and Abilities:
Basic computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.
Strong verbal communication, human relation, listening, telephone etiquette, and handwriting skills required.
Knowledge of medical terminology and anatomy also required.
Possesses ability to proficiently operate the following pieces of equipment: Telephone, Personal Computer utilizing word processing software, and Photocopier.
PREFERRED QUALIFICATIONS:
Licensure/ Registration/ Certification:
Medical Office Assistant Certification
Knowledge, Skills, and Abilities:
Possesses ability to promote and maintain good patient relations and patient confidentiality.
ESSENTIAL DUTIES:
(15-30%) – Screens and directs calls to appropriate persons. May relay messages back from care clinicians to patients, hospitals, pharmacies, and nursing homes seeking advice or assistance.
Monitors the Message Center to ensure that all Department Assistant and other designated messages as assigned have been addressed according to policy: Urgent Messages within 2 hours; routine messages within 4 hours.
(5-15%) – Schedules patients for routine appointments, consultations, surgery, or special test procedures as requested by clinician.
(5-15%) – Receives and/or responds to requests for new or refilled prescriptions under clinician’s direction.
(5-15%) – Compiles and prepares routine medical and non-medical correspondence and recurring reports, under supervisor or clinician direction.
(5-15%) – Orders appropriate patient charts for care clinician review.
(5-15%) – Provides various support to nursing staff as needed. This may include, but is not limited to, such items as cleaning and stocking exam rooms, assembling/disassembling instrument trays.
(10-20%) – Establishes and maintains departmental records, files and logs, and related paperwork.
(1-5%) – May perform quality checks on various equipment such as autoclave.
(5-15%) – Obtains or furnishes answers to routine questions and inquiries.
(1-10%) – Performs other tasks as assigned.
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
You’re part of something bigger at HealthPartners. We are an award-winning integrated health care system comprised of several organizations. Our organization includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.