Customer Service Representative, Patient Financial Services

Park Nicollet is looking to hire a Customer Service Representative to join our Patient Financial Services (PFS) team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

The customer service representative thoroughly researches and resolves concerns related to billing, insurance, or the patient’s ability to pay. The customer service representative must ensure the patient concerns and issues are resolved in a timely and accurate manner in accordance with organizational policies and procedures, as well as the Attorney General Agreement and Federal regulations. The customer service representative perform tasks related to: obtaining payment over the telephone or in person from patient/guarantor, resolving patient’s balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to ensure that billing is correct, provide accurate information and facilitate resolution to patients and third party inquiries, offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs. Always representing the company in a professional and positive manner and following the Attorney General Agreement and Federal regulations. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Required Qualifications:

Education, Experience or Equivalent Combination:

• One-year related work experience as a customer service/collections or revenue cycle professional.

Knowledge, Skills, and Abilities:

• Self-motivation, problem resolution including professionalism and composure is required.
• Moderate proficiency with word processing, spreadsheets and email is required.
• Working knowledge of typical office equipment is expected.

Preferred Qualifications:

Knowledge, Skills, and Abilities:

• Strong computer literate/typing skills.
• Excellent verbal and written communication skills, including excellent phone etiquette.
• Proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing and organizing.
• Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act, and general familiarity with bankruptcy laws is preferred.
• Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion.
• Basic knowledge of accounting principles and accounts receivable systems also helpful.
• Medical terminology and procedural/diagnostic coding knowledge helpful.
• Proficiency in Electronic Medical Record preferred.
• Preference for experience with the Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!