Team Lead, Patient Financial Services

• Work Schedule: Monday-Friday, 8:30 am. to 5:00 p.m.
• Hours Per Week/FTE: 40 hrs weekly / 1.0 FTE
• Job Shift: Day
• Position Type: Full-time regular
• Job Category: Customer Service
• Department: Rev Cycle Customer Service Collections Park
• Pay Range: $24.76 - $37.14 hourly
• Pay Range Statement: Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
• Overtime Eligibility Status: Non-Exempt

Park Nicollet is looking to hire a Team Lead, Patient Financial Services to join our team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.

Required Qualifications:

Education, Experience or Equivalent Combination:

• 3 years closely related experience in a health care revenue cycle environment

Knowledge, Skills, and Abilities:

• Strong critical thinking and problem-solving skills.
• Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS
• Strong leadership qualities, including professionalism, composure and a positive attitude 
• Proficient with Epic
• Moderate personal computer proficiency with word processing, spreadsheets and email 
• Working knowledge of typical office equipment 

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Associate or bachelor’s degree
  • Degreed candidates with less than 3 years of experience may be considered.

Knowledge, Skills, and Abilities:

• Experience with Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!