COME WORK WITH THE COOLEST HUMANS IN TOWN! Join a team that:
Position Overview:
For our Guest Services Lead, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.
The Guest Services Lead will be responsible for overseeing the daily operations with - and in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, hospitality standards and expectations, and company policies. The Guest Services Lead’s expertise will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests.
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