Essential Duties and Responsibilities:
- • Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
- • Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely manner.
- • Be punctual and regular in attendance.
- • Follow all office policies and procedures.
- • Make decisions that reflect the best interests of Heart One Associates and providing quality patient care.
- • Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
- • Monitor the flow of patients and waiting times, informing patients of delays or emergencies that my keep them waiting.
- • Maintain a high level of accuracy in appointment scheduling.
- • Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
- • Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
- • Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
- • Check out patients, obtain payment and scheduling new appointments as indicated by the physician orders.
- • Input all patient data and keep up to date information on all patients.
- • Reschedule physician schedules as requested by team leader /practice manager.
- • Review schedules daily for corrections or gaps and ensure changes are made.
- • Check and address emails throughout the day.
- • Check EMR messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
- • Orders should be worked on daily, both past due and future.
- • Inform team lead of office supplies needed.
- • Keep workstations and waiting room organized and clean. I.E., magazines, windows, desktops.
- • Travel to various Practice locations as needed for coverage.
- • Other duties as assigned.
Dress Code: Black Scrubs & Closed toe shoes
Education and Experience:
- • High School Diploma or G.E.D
- • Minimum 2- years medical practice experience preferred
- • Cardiology experience preferred
- • Working knowledge with computers
- • Excellent verbal and written communication skills.
- • Excellent organizational skills
- • Knowledge of HIPAA rules & regulations.
- • Knowledge of diagnostic testing and procedures, preferred.
- • Knowledge of basic mathematics.
- Proficiency in Microsoft Office, Word, Internet.
