Intake and Admissions Specialist

The Intake & Admissions Specialist is responsible for helping prospective individuals, families, referral sources, and other stakeholders navigate the intake and admissions process from initial inquiry through successful service start.

This is not a purely administrative role. The ideal candidate will combine strong organizational and follow-through skills with the confidence, communication ability, and relationship-building mentality of a salesperson. This person must be comfortable speaking with families, professionals, and referral sources, explaining services, answering questions, providing reassurance, coordinating complex admission requirements, and helping prospective individuals feel confident in choosing our organization as their provider.

The Intake & Admissions Specialist will work closely with the Business Development & Admissions team, Operations, clinical staff, families, support coordinators, insurance companies, and other stakeholders. Responsibilities and admission requirements will vary depending on the service line.

What We Are Looking For

Successful candidates will be outgoing, proactive, organized, persistent, and comfortable taking ownership of an admission from beginning to end.

This position requires someone who can confidently walk into a meeting, lead a conversation, give a tour, speak with a concerned parent, follow up with a referral source, chase down missing paperwork, coordinate with internal departments, and keep the process moving.

Candidates who are naturally hesitant to initiate conversations, uncomfortable speaking with new people, or prefer a primarily behind-the-scenes administrative position are unlikely to be successful in this role.

We are looking for someone who understands that admissions is both a technical process and a relationship-building process. The right candidate will make prospective individuals and families feel welcomed, informed, comfortable, and confident that they are in capable hands.

Required Qualifications

• Bachelor’s degree in human services, psychology, social work, behavioral health, healthcare administration, or a related human services field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to quickly establish rapport and trust.
• Confident and comfortable communicating with families, professionals, executives, clinicians, and referral sources.
• Strong customer-service and sales mentality, with the ability to present services enthusiastically and confidently.
• Comfortable initiating conversations, asking questions, addressing concerns, and helping people make decisions.
• Highly organized with strong attention to detail and follow-through.
• Ability to coordinate multiple prospective admissions simultaneously and manage competing deadlines.
• Comfortable working independently while coordinating across multiple departments.
• Proficiency with email, Microsoft Office, CRM systems, and other business technology.

Preferred Qualifications

• Previous experience in intake, admissions, business development, case management, healthcare, behavioral health, or human services.
• Experience working with individuals with intellectual and developmental disabilities.
• Experience within Applied Behavior Analysis (ABA), autism services, behavioral health, or developmental disability services.
• Familiarity with Medicaid, managed care, insurance verification, service authorizations, or healthcare funding systems.
• Experience working with families, support coordinators, case managers, or other referral professionals.