This position will join the Dynamics 365 CRM practice, providing first level support to existing and new customers related to D365 support requests and inquiries.
Roles and Responsibilities/ Essential Functions:
- Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
- Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
- Assist in workflow automation using Power Automate.
- Assist in creation of PowerBI Reports.
- Assist with first point of contact for new customer support tickets.
- Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
- Open incident tickets with Microsoft, drive to customer resolution.
- Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
- Follow team quality processes in support activities.
- Delight clients by delivering Microsoft-based solutions that simplify their business processes.
- Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
- Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
- Embrace new challenges in similar or parallel workstreams as needed.
