The Senior Inside Sales Representative (Sr. ISR), acting in a support role to Solutions Consultants, is responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent customer service while increasing sales. The Sr. ISR builds long-term consultative relationships by creating in-depth relationships with current customers to expand our breadth of services and improve the overall results within the Sales organization.
Roles and Responsibilities/ Essential Functions:
- Gathers information from clients and partners, to plan and schedule client meetings and other events, and assists with the coordination of client projects.
- Quote and process orders for our entire breath of service offerings including but not limited to high-end solutions, phone systems, network and servers, virtualization, etc.
- Collect and process paperwork from customers to include credit applications, signed standard terms, labor blocks, etc.
- Work closely with our vendors/manufacturers to negotiate discounts and proper pricing, as required.
- Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow-up, missing signatures, and any other problem situation. Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed.
- Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant.
- Provide innovative ideas on sales support process improvements. Collaborate with other ISR’s to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations.
- Partner with internal resources for scheduling services and product delivery.
- Maximize existing client business relationships by being the main point of contact for all assigned customers and facilitate resolution of all matters internal to Heartland.
- We ensure daily communication touchpoints with our customers, guaranteeing a response time within 2 hours.
- Attain the Microsoft AZ-900, AI-900, MS-900 and SC-900 Certification along with the Cisco Black Belt Stage 1 Sales Certification
- Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
- Achieve individual sales goal determined by account load and line of business.
- Reach expected monthly sales goals of assigned sales team.
- Provide post-install support to include follow up with the customer to make sure all concerns have been covered and hardware/software registrations have been properly recorded for future tracking.
- Handle complex issues and problems, and refers only the most complex issues to higher-level staff.
- Assist the Solutions Consultants in delivering quarterly business reviews to clients.
- Assist with training or answering questions for less experienced Inside Sales Representatives through mentorship.
- Perform other duties, as assigned.
