Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. https://www.heirloomgroup.com We do not believe it is unusual to have life changing experiences while breaking bread with others and we have made it our mission to see that it happens much more regularly.
We recognize we come from our local community and thus are ultimately responsible to our friends, families, neighbors and associates. We take this seriously. We focus our time and energy on finding those who share our values and creating partnerships that are mutually beneficial. Ours is not the job to fiddle with the bounty that our farmers and producers bring to us but rather to allow its inherent beauty to shine through.
Doing so in spaces that are comfortable and nurturing sets the stage for those meaningful experiences to happen. We cook food, we run restaurants and we love what we do.
Responsibilities:
- Menu Knowledge: Have a thorough understanding of the food and beverage menu, including appetizers, entrees, desserts, and alcoholic beverages.
- Provide recommendations and descriptions of menu items, including wine and cocktail pairings.
- Take precise and accurate food and drink orders from customers.
- Ensure all special requests and modifications are communicated to the kitchen and bar staff.
- Alcohol Service: Understand basic cocktail preparation methods and garnishing techniques.
- Verify the age of customers to ensure they are 21 or older before serving alcoholic beverages.
- Understand and comply with local and state laws regarding the sale and service of alcoholic beverages.
- Monitor customer alcohol consumption to prevent over-service.
- Refuse service to customers who show signs of intoxication and handle such situations professionally.
- Customer Interaction: Provide exceptional customer service, addressing inquiries, and ensuring customer satisfaction.
- Check in with guests to ensure their needs are met and promptly address any concerns.
- Recommend and upsell premium or specialty food and beverage items, including alcoholic beverages.
- Promote daily specials and promotions to enhance the dining experience.
- Communication
Skills:
- Work closely with kitchen and bar teams to coordinate the timing of food and beverage service.
- Communicate any special requests or modifications to the kitchen and bar.
- Handling Payments: Handle cash and process credit card transactions accurately.
- Provide change and receipts promptly.
- Maintain Cleanliness: Keep the dining and serving areas clean and well-organized.
- Adhere to hygiene and sanitation guidelines, particularly in the handling of glassware and serving utensils.
