Team Member

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. https://www.heirloomgroup.com We do not believe it is unusual to have life changing experiences while breaking bread with others and we have made it our mission to see that it happens much more regularly.

We recognize we come from our local community and thus are ultimately responsible to our friends, families, neighbors and associates. We take this seriously. We focus our time and energy on finding those who share our values and creating partnerships that are mutually beneficial. Ours is not the job to fiddle with the bounty that our farmers and producers bring to us but rather to allow its inherent beauty to shine through.

Doing so in spaces that are comfortable and nurturing sets the stage for those meaningful experiences to happen. We cook food, we run restaurants and we love what we do. Heirloom is looking for Team Members to join its Sleepy Ridge Golf Course food services operations. Team members will be part of the crew providing food and beverages to the golf club guests, both in the cafe and, in a few weeks, in the Range golfing experience.

We are looking for people who love people, can follow a recipe, can maintain a clean work environment, and interact with the golf club patrons.

Responsibilities:

• Customer Service: Greet customers with a friendly and welcoming attitude.
• Provide excellent customer service by answering questions, offering assistance, and processing orders accurately.
• Receive and process customer orders, ensuring accuracy in item selection and pricing.
• Enter orders into the point-of-sale (POS) system promptly and efficiently.
• Address customer concerns or issues related to orders, payments, or service.
• Collaborate with management to resolve more complex problems.
• Cash Handling: Handle cash, credit cards, and other forms of payment accurately.
• Provide change to customers and process transactions in accordance with established procedures.
• Follow cash handling policies and procedures to prevent discrepancies.
• Adhere to security measures to safeguard against theft or fraud.
• Complete end-of-shift procedures, including balancing cash registers and preparing reports.
• Secure cash and close out the POS system accurately.
• Menu Knowledge and Preparation: Have a good understanding of the menu items, including ingredients and pricing.
• Assist customers with menu inquiries and provide recommendations if needed.
• Suggest additional items, promotions, or upsells to enhance the customer's dining experience.
• Prepare the menu items according to recipes and brand standards Ensure orders are accurate and delivered correctly to the customer Maintain Clean and Organized Workspace: Keep the cafe area clean and well-organized.
• Arrange menus, promotional materials, and other items neatly.
• Keep displays and refridgerators stocked and tidy\ Keep kitchen according to health department standards Communication: Communicate effectively with customer and other staff members to ensure accurate and timely order fulfillment.
• Relay special requests or modifications from customers to the kitchen.