HeiTech Services is seeking experienced Operations/Site Managers to lead daily operations within a large federal records program spanning multiple facilities, more than 500,000 square feet of operational space, and over 35 million records. Each manager will oversee an assigned location, coordinating records storage and maintenance, correspondence processing, document scanning, file retrieval and movement, and warehouse and transportation activities. These positions require leaders who can manage high-volume operations through supervisors while maintaining quality, productivity, timely records access, and customer satisfaction.
The Operations/Site Manager will translate program priorities into daily staffing and production decisions, monitor performance, and resolve issues before they disrupt service. Working with the Program Manager, quality personnel, and supervisors, the manager will evaluate training needs, improve operating procedures, and maintain accountability across assigned functions and shifts. Success requires practical operational judgment, attention to detail, and the ability to lead personnel through changing workloads and time-sensitive demands.
Two positions are available: one in Lee’s Summit, Missouri, and one in Harrisonburg, Virginia. Each manager will be based at the assigned location and maintain consistent onsite presence. The Lee’s Summit position supports an operating environment that includes 24/7 service coverage. Both managers must attend requested in-person Government meetings within two consecutive business hours of notification and remain available 24/7 for emergencies.
Key Responsibilities:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
HeiTech Services provides biometric registration and front-line customer service for applicants seeking legal immigration to the United States, working in partnership with Amentum and on behalf of the U.S. Government.