Program Manager / Business Consultant III

The Program Manager / Business Consultant III leads a team of FOIA professionals supporting timely, accurate, and defensible processing of federal information requests. The position combines substantive FOIA expertise with responsibility for staffing, workload management, quality assurance, schedules, budgets, risks, and deliverables across routine requests, backlogged cases, appeals, and litigation support. Through effective oversight, the Program Manager supports government transparency and public access to information while safeguarding sensitive records.

Working closely with Government stakeholders and HeiTech leadership, the Program Manager translates priorities into actionable work plans, resolves processing barriers, develops staff capabilities, and drives measurable progress toward backlog reduction and case closure goals. The role oversees performance reporting, customer coordination, and approved process improvements to sustain consistent service delivery.

Key Responsibilities:

• Lead technical and business project-management functions needed to plan, implement, track, report on, and deliver the required FOIA support services.
• Develop, implement, maintain, and update the Program Management Plan, including schedule and milestone management, communication lines, budget and cost control, staffing/resource management, risk tracking and mitigation, and quality assurance.
• Coordinate staffing, team responsibilities, onboarding, nondisclosure agreements, account registration, and system access for assigned personnel. Prepare and oversee weekly and monthly progress reports covering case production, backlog status, training, process improvements, substantive findings, risks, schedule concerns, quality issues, and planned work.
• Prepare and oversee monthly financial reporting for hours, costs, funding status, projections, and task-level expenditures for prime and subcontractor personnel.
• Lead routine project status meetings and ad hoc meetings, including required agendas, progress reviews, risk and financial discussions, action tracking, and meeting minutes.
• Maintain regular communication with Government representatives and program stakeholders regarding operational issues, schedule variances, staffing needs, risks, quality concerns, and required approvals. Support systems-access continuity, annual summaries, lessons learned, transition planning, records/data transfer, and contract closeout activities.
• Ensure compliance with applicable federal privacy, information-security, records-management, accessibility, nondisclosure, HSPD-12/PIV, and training requirements.