Quality Manager

HeiTech Services is seeking a Quality Manager to lead quality control, auditing, and employee training for assigned federal records operations. The manager will oversee a team of quality auditors and trainers, monitor compliance with Government requirements, and help operational teams deliver accurate, consistent work. This position is suited to a quality leader who can identify why errors occur and work with supervisors and employees to prevent them from recurring.

The Quality Manager will plan quality reviews, analyze findings, coordinate corrective actions, and translate performance trends into targeted training and process improvements. Working closely with the Operations/Site Manager and supervisors, the manager will maintain clear quality standards and verify that employees understand and follow approved procedures. Responsibilities focus on the assigned location’s records processing and handling functions, with an emphasis on records integrity, reliable service, and measurable improvement.

The primary opening is onsite in Lee’s Summit, Missouri, with a possible additional position in Harrisonburg, Virginia. This role requires the confidence to raise quality concerns with operational leaders and the judgment to distinguish an individual training need from a broader process problem. Strong candidates can explain findings clearly, recommend practical corrections, and determine whether subsequent work demonstrates that the underlying issue has been resolved.

Key Responsibilities:

• Lead quality control activities for assigned operational functions, maintaining alignment with Government requirements, approved procedures, and performance standards.
• Direct quality auditors and trainers in performing audits, employee orientation, task training, refresher training, and other assigned development activities.
• Develop, implement, and maintain internal quality procedures and support updates to the Quality Control Plan and standard operating procedures.
• Plan and oversee quality reviews using appropriate sampling methods, document results, and assess compliance with established accuracy and service requirements.
• Analyze error rates, quality trends, and recurring deficiencies to identify root causes and recommend corrective actions.
• Coordinate with operations managers and supervisors to correct errors, address process weaknesses, and verify the effectiveness of corrective actions.
• Translate audit findings and procedural changes into targeted training, clear work instructions, and practical feedback for employees and supervisors.
• Oversee systematic reviews of filing accuracy, records tracking, and document handling to support records integrity and accountability.
• Prepare quality reports summarizing reviews performed, findings, error rates, corrective actions, and issues requiring management attention.
• Maintain organized inspection, training, and corrective-action records to support traceability, Government reviews, and inspection readiness.
• Coordinate operational and administrative improvements that strengthen quality, timeliness, and customer satisfaction.