Adult Housing Programs
Program Supervisor
Status: Full Time
Hours: Monday – Thursday
Reports to: Chief Social Services Officer
Purpose:
Under the direct supervision of the Chief Social Services Officer, this position oversees one or more of HELP of Southern Nevada’s homeless services housing programs.
Duties, Functions, and Responsibilities:
- Provide direction and supervision to program staff, and provide hands-on assistance, to assist them, in carrying out their assigned duties.
- Prepare employee goals, to improve employee development and quality of care to customers, to include consumers, peers, and external community contacts.
- Meet/Call clients who are having issues with their Case Manager.
- Provide training on files, procedures, and service requests, for all new hires and direct reports.
- Run reports to ensure that all data is entered in true time (daily).
- Run reports to ensure that all services are properly entered into HMIS.
- Attend various community meetings.
- Assist staff in assessing potential referrals, and directs individuals to services.
- Verifies all rental requests are correct and free from errors.
- Other duties, as may be assigned.
Knowledge, Skills, and Abilities:
- Knowledge of local social service agencies and programs, as they pertain to the local homeless population.
- Knowledge of applicable statutes, ordinances, and codes.
- Knowledge of social service work, and interviewing/referral techniques.
- Skill in planning, developing, and performing interviews and other related activities.
- Skill is resolving problems, or situations requiring the exercise of good judgement.
- Skill in communicating clearly and effectively, both orally and in writing.
- Ability to work with diverse consumer populations.
- Ability to provide customer services effectively and courteously, under high-pressure circumstances.
- Professional competence in creating databases and working effectively using Microsoft Office products, including Word, Excel, Power Point, and Access.
- Ability to enter and extract data to/from an automated database.
- Ability to perform basic math calculations.
Qualifications, Education, and/or Equivalent Experience:
- Bachelor’s degree in Social Work, or related field.
- Minimum 2 years of experience in a supervisory role, in a professional or social services setting.
- Must have a valid NV driver’s license and clean DMV record. Driver History Reports are submitted on a quarterly basis.
- Must pass a pre-employment drug screening and fingerprint based background check. Random drug testing is performed.
