New Beginnings Intensive Case Manager

Hours:                  Monday – Thursday

Status:                  Full Time

Reports to:         AHP Supervisor

Purpose:

Under the direct supervision of a AHP  Supervisor, this position provides direct case management services to chronically homeless adults.

Duties, Functions, and Responsibilities:

1. Conduct initial interview/intake, and client needs assessments.
2. Provide support and arrange services to clients moving into long-term housing, to promote transition from homelessness to residential stability.
3. Effectively explain public social services programs and assist clients with the application and follow up, to ensure services are received.
4. Must be able to communicate effectively with persons from a variety of social, cultural, and economic backgrounds.
5. Create client centered treatment plans that reflect the needs and desires of the client.
6. Complete monthly Treatment Plan Reviews with the client, and obtain signatures.
7. Monitor client’s progress and provide follow-up services.
8. Enter case notes in true time data (daily) into HMIS, reflecting activities of the client’s progress.
9. Maintain audit ready files at all times.  (Random audit checks are regularly performed).
10. Maintain clear boundaries with all clients and providers.
11. Provide transportation to clients to ensure that all appointments are kept.
12. Attend meetings and trainings, as required.
13. Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of local social service agencies and programs, as they pertain to the local homeless population.
2. Knowledge of applicable statutes, ordinances, and codes.
3. Knowledge of social service work, and interviewing/referral techniques.
4. Experience and understanding of homeless issues.
5. Understand and follow complex instructions and procedures.  Analyze situations accurately and adopt an effective course of action.
6. Communicate effectively with persons from a variety of social, economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations.
7. Effective written, verbal, and listening skills.  Independently initiates and responds to correspondence.
8. Ability to maintain order and exercise appropriate judgment in crisis situations.
9. Is flexible and can quickly adjust to shifting priorities.
10. Establish and maintain cooperative working relationships with clients, fellow employees, other agencies, and the general public.
11. Organize work schedule, and budget time.
12. Understand and follow all agency policies and procedures.
13. General computer knowledge, and the ability to use Microsoft Office software.
14. Ability to work flexible hours, as required by client case load.
15. Ability to perform accurate mathematical equations, to calculate client’s rent and utility costs, and request funding to pay those bills.

Qualifications, Education, and/or Equivalent Experience:

1. Bachelor’s Degree in Social Work or High School Diploma/GED with (2) two years of experience, substantially equivalent to a Bachelor’s Degree, or combination of education and experience.
2. Experience working with the homeless population.
3. Must be able to pass a background check and pre-employment drug screening.  Random drug testing is performed.
4. Must have a current NV driver’s license and clean DMV record.  Driver History Reports are required to be submitted on a quarterly basis.