About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you´ll do
- Responsible for line and/or process start-up, product recommendations, customized products applications, trials with new products and troubleshooting at customers or at the laboratory
- Responsible for products application / technical training and coaching of field sales forces and customers
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of AE field team or project team members
- Consult customers on solutions generating value for their processes
- Identify opportunities to provide equipment solutions to enhance customer related processes
- Perform technical visits (meetings, audits, troubleshooting, etc.) for customers with documentation in the CRM tool (Salesforce)
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
- Reports quality issues / customers claims to relevant parts of the organization
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
- Promote internally SBU innovations and best learnings cross accounts
