Customer Development Assistant Manager

About this Position

• Support continuous business growth by ensuring all customers order are processed and delivered on time in full.
  
• Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai).
  
• Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product.
  
• Be the SC single contact window for commercial team by consolidating voice of Supply Chain internally.
  
• Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer.
  

What you´ll do

• Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
  
• Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
  
• Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation).
  
• Acts an important role to communicate with commercial team, customers, and supply chain.
  
• Meeting participation and involvement (e.g. PPT preparation).
  
• Drive and facilitate S&OP process and KPI achievement.

What makes you a good fit

• Bachelor Degree.
  
• 4+ years solid experience in Supply Chain, transportation Management in a multinational company, FMCG industry is preferred.
  
• Strong ERP knowledge, SAP background is preferred. Strong PC skill, familiar with office software.
  
• Strong problem solving, communication and data analytical skills.
  
• Analytical mind with customer service orientation and strong business acumen.
  
• Have experience in completing projects independently.
  
• Have experience to deal with warehouse/logistics daily operation.
• Fluent in Chinese and English (verbal and written).
  
• Regular review with customer or management team with experienced skill on Microsoft Office (PPT, Excel, Word, Outlook etc).
  
• Prior working experience in big FMCG and Customer Supply Chain/Planning.
  
• Expertise in SAP and competence with MS software and strong analytical skills.
  
• Able to challenge status quo and improve existing process.
  
• Professional background on Supply Chain and Project support.
  
• Fast learner, great team leader with responsibilities.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid and work from anywhere policies
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Group Insurance Scheme
• Medical Insurance cover for dependents
• Annual Physical Examination
• Supplementary Pension Plan

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.