About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you´ll do
- Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement
- Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs
- Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset
- Focusing mainly on customer interaction related activities (in/outbound)
- Collaborate closely with internal partners (CSX, CoE, GBS+, SC)
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness;
- Utilize customer service systems and tools (SAP & Service Cloud)
