Customer Service Experience Specialist (m/f)

About this Position

What you´ll do

• Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service
• Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor)
• Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up
• Process Sales documentation and related administrative tasks
• Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams
• Keep monitoring of orders
• Create delivery note and invoice in the system
• Track customer open orders and shipments
• Perform daily, weekly, monthly administrative tasks

What makes you a good fit

• University degree
• Minimum 1-2 years of relevant work experience
• Business fluent level of English and Hungarian languages
• Accuracy, reliability, good time management skills
• Flexible personality with excellent communication and relationship management skills
• User level computer skills are required, SAP and Excel knowledge is an advantage
• SAP, Excel and Service Cloud knowledge

Some perks of joining Henkel

• Flexible work scheme with flexible hours and hybrid working type
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Cafeteria: 836.000 HUF gross/year
• 13th and 14th month salary
• Private clinic services
• Sports Club

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.