About this Position
We are looking for an experienced leader to drive customer service excellence, manage critical supply chain escalations, and lead a high-performing team. You will work closely with customers and cross-functional stakeholders to ensure service delivery, customer satisfaction, and continuous improvement.
What you´ll do
- Lead and develop the CSX team to achieve service and performance targets.
- Manage critical supply escalations and drive timely resolution.
- Build strong relationships with customers and key stakeholders.
- Monitor KPIs, dashboards, and CRM performance.
- Lead DELCON and CAPA review processes.
- Drive customer-centric initiatives and continuous improvement projects.
