About this Position
The Senior Customer Excellence Deductions Specialist is a key driver of accuracy, risk reduction, and process excellence in our financials. You will lead the review and resolution of complex customer deductions and chargebacks, including high-value, aging, root-cause-prone, and cross-customer patterns. Partnering closely with Sales, Brokers, local teams and Finance OTC, you’ll own end-to-end resolution, influence policy and governance, and champion data-driven improvements that reduce recurrence and cycle time. This role combines operational mastery with stakeholder leadership—balancing quick wins with structural fixes and clear, audit-ready documentation. Join us to elevate deduction management through sharper analytics, stronger controls, and proactive collaboration.
What you´ll do
- Manage and resolve customer deductions and chargebacks within assigned portfolio, ensuring accuracy, compliance, and timely closure
- Document resolution steps and outcomes in deduction tracking systems, maintaining audit-ready records
- Collaborate with internal teams (Sales, Broker or local and GBS+ teams) to validate claims, resolve disputes, and align on promotional eligibility
- Analyze recurring issues and recommend improvements, supporting continuous process optimization and efficiency initiatives to streamline the deduction resolution process
- Create and release credit and debit notes with accuracy and within established timelines (EUR region only)
- Creation and coordination of intercompany complaints across regions
- Handle escalations and provide guidance, ensuring adherence to service level agreements and quality standards
- Provide operational and/or ad hoc tasks support such as reporting, escalation and other relevant activities
