At Hennessy Honda of Woodstock we are seeking an Experienced Service Advisor to join the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.
What we offer:
- Top-notch facilities
- Paid training and certifications
- Unlimited career growth opportunities
- Full range benefits
- 401(k) with matching contributions
What you'll do:
- Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
- Acknowledge automotive problems and services needed by listening to the customer’s description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
- Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly..
- Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer’s approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
- Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
- Develop estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles.
- Maintain vehicle records by recording service and repairs.
- Update job and product knowledge as required by Hennessy or the manufacturer.
- Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We are better when we work together.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what’s right.
- Curiosity – We ask questions to seek understanding.
