Commercial Furniture Project Coordinator

About Henricksen

Henricksen (Oak Brook, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI's furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

Job Summary

This position has the option to be working out of our Chicago, IL office or our Oak Brook, IL office. The Project Coordinator role serves as the main support to Account Executives and project team throughout the sales process. They will execute order management requirements for project as key collaborator across internal Customer Support team, vendors, and clients. While also acting as the central hub that drives overall quality of project delivery, engagement, outcomes, and services.

Responsibilities:

• Project Relationship Management. Engage and execute work as directed and in alignment with project role, accountabilities, and core process. Serve as liaison between Account Executive and cross-functional team members (internal and external to the organization). Raise questions proactively to support and escalate issues as necessary.
• Order Entry and Management. Prepare quotes to clients using specification support software and with accurate vendor discounts and Account Executive markups applied. Place orders and maintain status reports. Maintain accountability for required client sign-off verification's. Reconcile manufacturer acknowledgments and vendor invoices. Track product to designated location and schedule transactional deliveries. Stay connected with Account Executive, Designer, and Project Manager throughout the quote to order process.
• Logistics and Issue Resolution. Resolve punch-list issues, file freight claims, and place orders for replacement products. Maintain project workbook to ensure ongoing order organization and real-time communication. Identify and resolve issues related to service warranties.
• Customer Service. Maintain a professional and positive demeanor across situations, clients, and vendors. Communicate with transparency and professionalism across project team to promote exceptional client experience. Adapt to project and client needs in alignment with core process and service level expectations.
• People and Culture Development. Perform work and engage in support of organization culture and expectations. Establish and nurture inclusive relationships with colleagues and within project teams. Maintain accountability for ongoing learning and improvements required to perform job.