Clinic Service Representative
Department
Premier Cardiology - Outpatient Clinic
20200 Outer Dr W, Dearborn, MI 48124
Work Schedule
Full-Time (40 Hours Per Week)
Monday - Friday, 8:00 AM - 5:00 PM.
Are you a customer-focused professional with a passion for delivering exceptional service in a healthcare setting? We're looking for a Clinic Service Representative to join our dynamic team in Dearborn, a thriving community with a diverse patient population. In this role, you'll be the welcoming face of our clinic, creating positive first impressions and ensuring seamless patient experiences. You'll manage critical front-desk operations while supporting our clinical team in delivering outstanding care. If you're organized, detail-oriented, and genuinely enjoy helping others, we'd love to meet you!
- Greet patients and visitors with warmth and professionalism, ensuring a welcoming clinic environment from the moment they arrive
- Perform accurate patient registration, verify insurance information, and explain financial responsibilities in a clear and empathetic manner
- Handle cash collections, process payments, and reconcile financial transactions with precision and integrity
- Manage patient charts, coordinate discharge processes, and maintain detailed records in compliance with clinic protocols
- Multitask efficiently in a fast-paced environment, prioritizing responsibilities while managing frequent interruptions with composure and flexibility
- Collaborate with clinical and administrative staff to optimize clinic workflows and support team goals
- Respond to patient inquiries and concerns with patience and professionalism, escalating issues appropriately when needed
Required Qualifications
- High School Diploma or equivalent
- Basic computer skills, including proficiency with software navigation, email communication, and system login/logout procedures
- Demonstrated ability to perform calculations accurately and complete forms with attention to detail
- Strong interpersonal and communication skills for effective interaction with patients, staff, and visitors
- Proven ability to work with detailed information, manage multiple tasks simultaneously, and remain organized in a fast-paced environment
- Customer service experience in a healthcare or similar professional setting
- Ability to handle cash transactions and maintain accurate financial records
- Understanding of patient confidentiality and commitment to maintaining professional discretion
Preferred Qualifications
- Previous experience in a clinic or healthcare environment
- Familiarity with insurance verification processes or willingness to learn
- Experience with electronic health record (EHR) systems or medical office software
- Certification in customer service or healthcare administration
- Knowledge of HIPAA regulations and patient privacy requirements
