GENERAL SUMMARY: Under general supervision follow standard operating procedures for all patient price estimating activities from general public inquiries and internal resources within Henry Ford Health (HFH). Types of estimating will include price shopping in comparison to competing health systems, North American patients, international patient price estimates, retail price estimates, cutting edge price estimates, US self-pay patients, and insured patients for the covered amount contractually allowed. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
EDUCATION/EXPERIENCE REQUIRED:
- Associate degree preferred in healthcare, business, or equivalent
- Two (2) years of medical coding experience preferred
- Experience with medical billing and reimbursement preferred
- Experience in a healthcare setting in a customer-facing environment preferred
- Familiarity with clinic environment preferred
CERTIFICATIONS/LICENSURES REQUIRED:
- Current coding certification from AHIMA or AAPC required
- CCS credential or CPC credential required
TECHNICAL SKILLS:
- Proficiency in Excel and strong mathematical skills
- Demonstrated ability to work with detailed information
- Extensive computer information system utilization
- Demonstrates excellence in utilization of HFH EHR
- Ability to perform calculations and complete forms accurately
SOFT SKILLS & COMPETENCIES:
- Excellent communication skills (written and verbal)
- Excellent work quality and quantity
- Strong interpersonal skills to interact effectively with patients, prospective patients, clinic, and hospital personnel
- Ability to discuss patients' general financial responsibilities and connect them with the Corporate Business Office customer service center
- Ability to perform a variety of tasks in a timely manner to meet customer needs
- Ability to work successfully in a fast-paced environment with frequent interruptions
- Ability to work within a team setting and be supportive of team members
- Demonstrated ability to adjust to changes in policy and procedures
- Successful completion of yearly competencies
