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    HE

    Henry Ford Health

    Healthcare

    Optical Service Rep

    Troy, United StatesOn-SiteFull-timePosted 1mo ago
    All Henry Ford Health jobs

    Job description

    Job Title

    Optical Service Representative - Henry Ford OptimEyes

    About the Department

    Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to essential health resources and services. Our team focuses on meeting patients where they are, providing care coordination, home health care, and hospice services. We are committed to making a meaningful impact across diverse populations, ensuring that every individual receives the support and care they need to thrive.

    Role Overview

    As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive a warm and professional welcome. You will play a crucial role in resolving inquiries, processing transactions, and coordinating services to enhance the patient experience. Your work directly supports the mission of Henry Ford OptimEyes in delivering exceptional care and service.

    Why Henry Ford Health

    At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

    What You Will Do

    • Greet and direct patients in a friendly, professional, and efficient manner.
    • Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
    • Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
    • Work closely with all HFO departments to coordinate patients' services.

    What You Will Need

    Required Qualifications

    • High School Diploma or GED required.
    • Basic math skills required.
    • Previous retail, hospitality, or customer service experience required.

    Preferred Qualifications

    • Previous optical experience preferred.

    What We Offer

    Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development, empowering you to make a meaningful impact in healthcare.

    Join Our Team

    Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare at Henry Ford Health.

    Job details are sourced from the employer's original posting.

    Open job posting
    HE

    About the company

    Henry Ford Health

    At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world.

    View all Henry Ford Health jobs
    Industry
    Healthcare
    Open roles
    1650

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