Patient Registration Rep - Warren Patient Access

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

REQUIRED:

• High school diploma or G.E.D. equivalent
• Strong computer skills and proficiency with Microsoft Office products
• Demonstrated ability to provide excellent customer service via telephone, in-person, and written communication
• Ability to manage multiple tasks effectively in a fast-paced environment with frequent interruptions
• Willingness to train and mentor others

PREFERRED:

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
• EPIC system training or experience
• Insurance payor systems experience
• Knowledge of ICD-10 medical terminology