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    HE

    Hercules

    Customer Operations

    Infrastructure Engineer

    San Francisco, United StatesOn-SiteFull-time$100k – $250k / yearPosted 1mo ago
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    Job description

    What are we looking for?

    Hercules is looking for a senior or staff level infrastructure engineer to help us build the future of AI software development

    What will you do?

    You will build and maintain the infrastructure powering our

    • AI Agent, the AI harness that enables anyone to build powerful full-stack applications

    • App Builder, the interface that makes it ridiculously easy to build, preview, and deploy apps

    • App Hosting, the backend that's required to scalably and reliably host 100s of thousands of apps

    • SDK, the headless SaaS that users can integrate into their apps like Hercules Commerce, Hercules Auth, Hercules CMS, Hercules Files & Media, etc

    • Platform, our enterprise-grade platform that supports 100s of thousands of users

    What skills do we expect you to have?

    We expect candidates to be incredibly strong across all of the following areas:

    • Software fundamentals: system design, architecture, data modeling, and API design

    • Code and codebase quality: write clean, maintainable code. Work effectively in monorepos

    • Infrastructure: scale large, data-intensive, multi-tenant, distributed services

    • Product sense: track record of independently shipping lots of changes that directly impact customers

    • Our core stack: TypeScript, React, containers, Postgres, Redis, and Temporal

    • AI: able to truly 10x your workflow by being on frontier of AI coding

    What’s Hercules’ stack?

    • Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal

    • Clouds: Cloudflare, AWS

    • AI Models: OpenAI, Anthropic, Google

    What are Hercules’ operating principles?

    Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:

    1. We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.

    2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.

    3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done.

    Is Hercules in-office or remote?

    Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who is willing to 1) work in US time zones and 2) travel to the office regularly.

    What are Hercules’ benefits?

    • Unlimited AI token budget

    • Take what you need vacation policy

    • Healthcare, vision, and dental

    • Daily lunches, dinners and snacks in the office

    • We guarantee you will do the best work of your career here

    What’s the compensation?

    $100k-$250k + equity (variable based on seniority, equity, and location)

    Job details are sourced from the employer's original posting.

    Open job posting
    HE

    About the company

    Hercules

    Hercules is a company focused on customer operations, providing support, billing operations, and managing customer success motions for renewals and upsells. They also hire and manage contractors to scale support capacity.

    View all Hercules jobs
    Industry
    Customer Operations
    Open roles
    29

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