Collections Specialist

Build your career with Heritage Auctions, the world’s largest collectibles auctioneer.

Celebrating its 50th anniversary in 2026, Heritage Auctions has spent five decades connecting collectors with extraordinary objects and the stories behind them. Headquartered in Dallas, Texas, with offices across the United States and around the world, Heritage serves more than 50 auction categories, including Coins, Sports, Comics, Entertainment, Historical, Jewelry, Fine and Decorative Art, Luxury Accessories, Wine, and many more. Join a collaborative, fast-paced company where curiosity is valued, expertise is celebrated, and every day offers an opportunity to work with remarkable pieces of history and culture.

SUMMARY: We are looking for a Collections Specialist to manage accounts receivable with accuracy and professionalism, resolve payment issues, and support process improvements that reduce delinquency and strengthen our financial operations.

LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

BENEFITS:

• Medical, Dental, and Vision coverage
• Paid time off
• 401k savings plans
• Onsite gym with access to a personal trainer

COMPENSATION: Commensurate based on experience.

DUTIES & RESPONSIBILITIES:

• Manages accounts receivable according to established policies and procedures.
• Oversees timely, accurate, and courteous handling of phone calls and payments.
• Drives continuous improvement and innovation in collections processes.
• Diligently logs all phone interactions in the client database for each account.
• Collaborates extensively with various departments to optimize client strategies.
• Acknowledges the uniqueness of each client and adapts handling accordingly.
• Communicates effectively with internal teams about customer accounts to ensure timely follow-ups.
• Reduces delinquency for assigned accounts and resolves customer disputes related to outstanding balances.
• Involves Client Services and senior management as needed to expedite the collections process.
• Ensures prompt resolution of inquiries and concerns and documents all payment transactions with precision.
• Supports the Department by performing additional tasks and duties, including account reconciliations and assisting with month-end close.
• Proactively discusses any accounts receivable issues with management.