Assistant Store Manager

• Start date: 2026-05-01
• Years of Experience: Minimum 10 years
• Contract Type: Unlimited contract

Store Management / Operations

• Be responsible of the store in absence of the Boutique Manager

• Ensures that all company’s procedures and systems are clearly understood and followed and run smoothly

• Coordinate the roll-out of central projects / tools in the store

• Assist the Boutique manager to prepare monthly reports including business report to management and commission reports

Team management

• Manage his/her team :

  • Set objectives and assess performance

  • Observe teams on the floor and provide ongoing feedback

  • Organize coaching sessions based on teams’ needs

  • Organize work within the team, delegate tasks as needed

  • Communicate key information to teams, notably during morning briefing

• Motivate teams, recognize individual and team efforts

• Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company,

• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills

• Handle disciplinary matters and escalate as needed to Boutique Manager / HR

• Coordinate with Sales & Service Support Team for rosters

• Assist the Boutique Manager in organizing team meetings and collaborating to host team activity to maintain team spirit

Sales performance and floor management

• Manage and monitor one to several floor operations

  • Welcome clients

  • Ensure resources on the sales floor are allocated in coherence with clients flows

  • Organize management back-ups

• Drive sales performance

  • Assist teams occasionally in the selling process and front-office operations

  • Encourage teams to develop cross-selling

  • Act as role model for sale

  • Follow-up store performance (sales, stock level, shrink rate) and contribute to define and implement action plans with the Boutique Manager and Retail Director (eg : specific incentives, clienteling actions…)

  • Managing product sell-out to reach the best optimization of seasonal sell-thru.

Customer Service and CRM

• Ensure a high standard of customer service within the store

  • Ensure that clients are continuously greeted in coherence with Hermès standards

  • Motivate team members to provide an excellent service to each individual

  • Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions

• Maintain its client portfolio and identify client development opportunities

• Take care of VIP clients

• Handle customer complaints (level 2) and be a strong support to the team in case of conflicts

• Oversee CRM activities and support teams in clienteling actions