Spa Services Coordinator

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amentities. The Spa At The Hotel Hershey, affectionately known as the Chocolate Spa® because of its signature chocolate treatments, is a full-service European-style spa. The Spa At The Hotel Hershey features 40,000 Sq. Ft of relaxation space, including 59 treatment rooms, and breathtaking views of the majestic gardens.

This position is responsible for the overall day to day guest and employee experience at The Spa at The Hotel Hershey. The Spa Services Coordinator must direct all efforts toward guest satisfaction, the achievement and maintenance of The Hotel Hershey standards, and profit maximization.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Responsible for maintaining and providing an exceptional guest experience, and quality control in all areas. 

• Assist with all opening and closing duties, and lead the support staff team to excel in their duties. 

• Assist the management team in all aspects of the daily operations, training of the team, guest resolution, special projects, events, and monthly inventory. 

• Maintain facility, product supply, and equipment at the highest possible level. 

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older. 

• Minimum of 2 years of related experience in the Spa, Hospitality/Hotel/Resort environment. 

• Completion of high school or GED 

• Minimum of 1 year supervisory experience. 

• Pre-Employment - Spa Supervisory Certification 

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word. 

Job Demands:

While performing the duties of this job, the employee is required to:

• Stooping 

• Sitting 

• Standing 

• Walking 

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). 

• The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer