At Hexagon, we don't just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining.
The Company: Hexagon Autonomous Solution specifically delivers mining, autonomy, and high-precision positioning solutions that enable autonomous operations. Our product portfolio empowers customers to operate with confidence in challenging environments.
Hexagon Mining: Hexagon delivers the power of a digitally connected mine. We provide We help mines achieve excellence through a powerful platform equipped with visualization and analysis tools, covering workflows from fleet management to health and safety, enabling cost reductions and production gains
The Position: Reporting to the Team Lead SMART Centre, we are seeking a Senior Operational Support Engineer to join a collaborative and dynamic team in our Balikpapan office. This role will see you responsible for supporting multiple customers in operational support of Hexagon Mine Operate portfolio.
Our SMART centre in Balikpapan partners with our clients across the APAC region providing 24/7 support from operational troubleshooting through to optimising or customisation to meet the onsite demands of their production.
A dynamic role that will expand as our business grows and expands our service model, you will be encouraged and supported to continue to find opportunities to enhance our software offerings/solutions where duties will include, not limited to
To support this 24/7 pattern this position is structured in a shift pattern of 12 hour shifts inc of days and nights 4 days shift /4 days off > 4 nights on and 4 days off. Remuneration is structured as base with shift allowance applicable.
About You
This position is ideal for those who have a career within mining production ideally in Dispatch or Mine Control, working directly within FMS systems, working closely on production optimisation both for safety and operational efficiencies, where you are looking to take such expertise across the relationship line to join a global technology partner.
Knowledge and Experience - Required:
Desirable, not essential
Travel:
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Hexagon Mining provides software and services for the mining industry.