HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent to join our team.
Responsibilities:
- Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
- Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
- Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
- Offer guidance and troubleshoot support to assist clients.
- Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
- Escalate complex or unresolved issues to the appropriate person or Manager.
- Identify areas for improvement and share suggestions and feedback with the team.
- Requirements Relevant industry experience or native/ near-native proficiency in any language additional to English.
- Native or near-native proficiency in English.
- University Degree would be considered an advantage.
- Basic Computer skills.
- Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.
- Resumes must be submitted in English.
- Applicants must be eligible or have legal authorization to work in the country where the position is based.
- Benefits 20 days of annual leave Sounds like you?
- Let’s write the next chapter together!
- All Applications will be handled with the strictest confidentiality.
